Return, Exchange, and Shipping Policy
At KlickVibes.shop, we aim to provide a seamless shopping experience. However, certain items, particularly those on sale, have specific conditions for returns and exchanges. Please read the following carefully.
Return and Exchange Policy
Eligibility for Return and Exchange:
- Items must be unused, in their original condition, and in the original packaging.
- Returns and exchanges must be requested within 5-7 days of delivery.
Non-Returnable and Non-Exchangeable Items:
- Final Sale Items: Products marked as Final Sale are not eligible for return or exchange unless they are defective or damaged upon arrival.
- Display Sale Items: Products sold under Display Sale conditions (i.e., items used for displays or discounted due to display purposes) are not eligible for return or exchange.
- Specific Sale Items: Items sold under Specific Sales such as clearance, flash sales, or other promotional sales are not eligible for return or exchange.
- KlickVibes.shop Rights: KlickVibes.shop reserves the right to reject returns or exchanges for items that are part of Final Sale, Display Sale, or Specific Sales.
- Hygiene Restrictions: For hygiene reasons, undergarments, intimate wear, and swimwear cannot be returned or exchanged unless defective or damaged upon arrival.
Procedure for Return or Exchange:
- Contact our customer service team within the specified return period.
- Provide your order details and the reason for the return or exchange.
- Upon approval, you will receive instructions on how to return the item(s).
Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective, damaged, or an incorrect item was received.
- We recommend using a trackable shipping method for return shipments.
Refund Process:
- Refunds will be issued to the original payment method once the returned item(s) are received and inspected. The refund will be processed within 7 business days.
Shipping Policy
Delivery Timeframe:
- Our standard delivery timeframe is between 4 to 5 business days from the date of order confirmation.
Order Processing:
- Orders are processed within 1-2 business days. You will receive a dispatch notification email once your order is shipped.
Shipping Rates:
- Shipping rates are calculated based on the weight, dimensions, and delivery location of your order. These will be displayed at checkout.
Shipping Carrier:
- We work with trusted shipping carriers to ensure your order is delivered safely and on time. The carrier assigned to your order will be mentioned in the dispatch email.
Tracking Your Order:
- A shipping confirmation email, including a tracking number, will be sent after dispatch. Use this tracking number to monitor the delivery status through the carrier’s tracking system.
Delivery Areas:
- We currently deliver to all regions within the country. For international shipping, please contact our customer support for more information.
Delivery Issues:
- If there are any issues with your delivery, such as delays or damaged items, please contact our customer service team immediately for assistance.
Changes and Cancellations:
- Order Changes: If you need to make changes to your order, please contact us within 24 hours of placing your order. Once processed, changes may no longer be possible.
- Cancellations: Orders can be cancelled within 24 hours of placement. After this period, cancellation requests may not be accepted if the order has already been processed.
Undeliverable Packages:
- If a package is returned to us as undeliverable, you will be notified promptly. You will have the option to receive a refund (excluding shipping fees) or have the package re-shipped. Additional shipping charges may apply for re-shipment.
Final Sale, Display Sale, and Specific Sale Items:
- Items marked as Final Sale, sold under Display Sale, or part of Specific Sales are not eligible for return or exchange unless defective or damaged upon arrival.
- KlickVibes.shop reserves the right to reject returns for such items.
Contact Us: For any inquiries about returns, exchanges, or shipping, please contact us at support@klickvibes.shop or call us at 8104005341. We are here to assist you!
